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Privacy Policy

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Effective Date: 28/08/2025
Business Name: Botanical Bakes By Becky
Business Owner: Rebecca Hayter
Location: L13 4BW, United Kingdom
Contact: info@botanicalbakesbybecky.co.uk

1. Introduction

Botanical Bakes is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, whether through our website, social media, direct messages, email, or in person.

By placing an order or interacting with Botanical Bakes, you agree to the terms outlined in this policy.

2. What Information We Collect

We collect the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Delivery or collection address

  • Order details (including product preferences, allergen information, messages)

  • Payment confirmation (not card details)

  • Any correspondence or feedback you provide

We do not collect or store your payment card details. Payments are processed securely through third-party payment platforms such as PayPal, SumUp, or bank transfer.

3. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfil your order

  • To communicate with you regarding your order

  • To provide customer service and respond to enquiries

  • To comply with legal and financial record-keeping requirements

  • To improve our services and product offerings

We do not send marketing emails unless you have explicitly opted in.

4. How We Store and Protect Your Information

Your data is stored securely and only accessible to the business owner.
We take appropriate security measures to protect your personal data, including:

  • Password-protected devices and email accounts

  • Secure storage of order records

  • Restricted access to personal data

  • Regular review and deletion of outdated records

We retain customer information only as long as necessary for fulfilling orders, complying with legal obligations, and managing accounts.

5. Sharing Your Information

We will never sell or share your personal information with third parties for marketing purposes.

We may share limited data with:

  • Delivery services (e.g. courier or trusted drivers, for name/address purposes only)

  • Payment processors (e.g. PayPal, SumUp)

  • HMRC or legal authorities if legally required

All third parties are expected to comply with data protection regulations.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or outdated data

  • Request deletion of your data (unless we are legally required to keep it)

  • Object to or restrict how we use your data

  • File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise your rights, please contact us at:
📧 [Your Email Address]

7. Cookies and Website Use (if applicable)

If you use our website, basic information may be collected through cookies (e.g. browser type, time of visit, IP address) to help us improve our website. You can adjust cookie settings in your browser at any time.

We do not use third-party tracking tools or behavioural advertising on our site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

9. Contact Us

If you have any questions or concerns about how your data is handled, you can contact: info@botanicalbakesbybecky.co.uk

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